cancel
Showing results for 
Search instead for 
Did you mean: 

Nokia 5 Data Connection Usage

IHugs
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I have a Nokia 5 on Pay as you go, I have turned off Mobile Data but every day i have a message saying I have used 2p of my £3 limit, how is the device using Mobile data when I have turned it off? Help Please

Message 1 of 10
3,673 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You must still have something turned on that is using data somewhere.
Check all settings carefully again to be sure.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 7 of 10
3,581 Views
9 REPLIES 9

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Do you turn off and turn on the device each day?
If so, what can happen, is that small amounts of data can be used during start up before the phone fully boots up.
This can be avoided by just switching airplane mode on and off and leaving phone on all the time.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 10
3,667 Views

Tsidkenu1es
Level 5: Ponderer
  • 79 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Hi Wave @IHugs and Welcome to O2 Community Forum...! where everybody becomes satisfied with the answers they get...! smiling

Thank you @MI5 for this tip... One more thing I learned today... Cheers

One Family * One Community * One Love * One Purpose
*************** UNITED ONE WORLD ***************
***** LOVE***********PEACE************JOY*******
* The Future Is In Our Hearts Our Minds And Our Souls *
Message 3 of 10
3,630 Views

IHugs
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi unfortunately not the phone is left on all the time.
Message 4 of 10
3,619 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
How exactly are you seeing this message and is your credit actually going down by 2p each day?
I'm not sure why you have a £3 limit, so trying to figure out what it is trying to tell you?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 10
3,616 Views

IHugs
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I get a pop up on the screen saying "O2: Hello. You'll only pay up to £1 for using data on your phone today" and thats all, then i check my balance and notice its gone down 2p, think checking online the limit was £3 if i did use data 

Message 6 of 10
3,583 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You must still have something turned on that is using data somewhere.
Check all settings carefully again to be sure.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 10
3,582 Views

EmilieT
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @IHugs, and welcome to the forum slight_smile

 

Let us know how you get on with this after checking your settings as @MI5 suggested slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 8 of 10
3,573 Views

IHugs
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

@MI5 Thank you, i will check the setting the only other option is to remove the account setting its uses to connect if i can find that setting.

Message 9 of 10
3,560 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You can delete the apn in network settings if required.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 10
3,555 Views