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Level 1: Joiner
Posts: 4
Registered: ‎07-06-2018
Accepted Solution

Nokia 5 Data Connection Usage

Hi, I have a Nokia 5 on Pay as you go, I have turned off Mobile Data but every day i have a message saying I have used 2p of my £3 limit, how is the device using Mobile data when I have turned it off? Help Please

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Registered: ‎04-04-2012

Re: Nokia 5 Data Connection Usage

Do you turn off and turn on the device each day?
If so, what can happen, is that small amounts of data can be used during start up before the phone fully boots up.
This can be avoided by just switching airplane mode on and off and leaving phone on all the time.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎31-05-2018

Re: Nokia 5 Data Connection Usage

Hi Wave @IHugs and Welcome to O2 Community Forum...! where everybody becomes satisfied with the answers they get...! smiling

Thank you @MI5 for this tip... One more thing I learned today... Cheers

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Level 1: Joiner
Posts: 4
Registered: ‎07-06-2018

Re: Nokia 5 Data Connection Usage

Hi unfortunately not the phone is left on all the time.
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Posts: 100,611
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Registered: ‎04-04-2012

Re: Nokia 5 Data Connection Usage

How exactly are you seeing this message and is your credit actually going down by 2p each day?
I'm not sure why you have a £3 limit, so trying to figure out what it is trying to tell you?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎07-06-2018

Re: Nokia 5 Data Connection Usage

I get a pop up on the screen saying "O2: Hello. You'll only pay up to £1 for using data on your phone today" and thats all, then i check my balance and notice its gone down 2p, think checking online the limit was £3 if i did use data 

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Posts: 100,611
Topics: 547
Solutions: 12,803
Registered: ‎04-04-2012

Re: Nokia 5 Data Connection Usage

You must still have something turned on that is using data somewhere.
Check all settings carefully again to be sure.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
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Registered: ‎18-04-2018

Re: Nokia 5 Data Connection Usage

Hi @IHugs, and welcome to the forum slight smile

 

Let us know how you get on with this after checking your settings as @MI5 suggested slight smile

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Level 1: Joiner
Posts: 4
Registered: ‎07-06-2018

Re: Nokia 5 Data Connection Usage

@MI5 Thank you, i will check the setting the only other option is to remove the account setting its uses to connect if i can find that setting.

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Posts: 100,611
Topics: 547
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Registered: ‎04-04-2012

Re: Nokia 5 Data Connection Usage

You can delete the apn in network settings if required.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)