Solved: No notification sound on Z5 Compact

Franco999 · ‎13-09-2016

My Z5 compact has stopped giving sound notifications for texts and emails, it just vibrates. I use the 'do not disturb' at night and sound notifications are on in settings. I have tried changing the sound and restarting the phone. What else can I do?

Franco999 · ‎13-09-2016

I have been using the Clean Master app and wondered if this was the problem. I have uninstalled it and I now receive sound notifications. I am pleased that the problem is solved, but I had become used to the silence! Are cleaning apps worthwhile on phones?

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Cleoriff · ‎13-09-2016

Hi @Franco999 We have a couple of Sony experts on here @viridis and @MI5. They should be able to help you sort this....

Veritas Numquam Perit

Anonymous · ‎13-09-2016

Have you tried a factory reset

viridis · ‎13-09-2016

Once you take it off do not disturb, you also have to turn the volume back up.
The setting immediately after do not disturb, is Vibrate only.

MI5 · ‎13-09-2016

Also check your event end times in smart connect app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Franco999 · ‎13-09-2016

I have just checked the volume and set it to high. I cannot find event times in the Smart App settings. How do I do a factory reset, and what do I lose as a consequence?

MI5 · ‎13-09-2016

Look in Settings >Sound and notifications >Do not disturb >Automatic rules and check the end times for week day and week end.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎13-09-2016

If you are going to try a factory reset (a bit premature as yet) you need to make a complete back up with Sony Xperia Companion on your PC first or else everything will be lost.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎13-09-2016

So many options to try before factory reset tbh,
Settings, sounds and notifications, check ALL volumes are turned up, pick a new notification sound using the menu in that section.
Make sure do not disturb is not activated, now text yourself and see.

Franco999 · ‎13-09-2016

I have checked automatic rules and everything is set to 'off'.

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No notification sound on Z5 Compact

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