No notification sound on Z5 Compact

[Franco999]

My Z5 compact has stopped giving sound notifications for texts and emails, it just vibrates.  I use the 'do not disturb' at night and sound notifications are on in settings.  I have tried changing the sound and restarting the phone.  What else can I do?

[Cleoriff]

Hi @Franco999 We have a couple of Sony experts on here @viridis and @MI5. They should be able to help you sort this....

[Anonymous]

Have you tried a factory reset

[viridis]

Once you take it off do not disturb, you also have to turn the volume back up.
The setting immediately after do not disturb, is Vibrate only.

[MI5]

Also check your event end times in smart connect app.

[Franco999]

I have just checked the volume and set it to high.  I cannot find event times in the Smart App settings.  How do I do a factory reset, and what do I lose as a consequence?

[MI5]

Look in Settings >Sound and notifications >Do not disturb >Automatic rules and check the end times for week day and week end.

[MI5]

If you are going to try a factory reset (a bit premature as yet) you need to make a complete back up with Sony Xperia Companion on your PC first or else everything will be lost.

[viridis]

So many options to try before factory reset tbh,
Settings, sounds and notifications, check ALL volumes are turned up, pick a new notification sound using the menu in that section.
Make sure do not disturb is not activated, now text yourself and see.

[Franco999]

I have checked automatic rules and everything is set to 'off'.