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Level 2: Apprentice
Posts: 15
Registered: ‎01-12-2014
Accepted Solution

No notification sound on Z5 Compact

My Z5 compact has stopped giving sound notifications for texts and emails, it just vibrates.  I use the 'do not disturb' at night and sound notifications are on in settings.  I have tried changing the sound and restarting the phone.  What else can I do?

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Posts: 84,287
Topics: 714
Registered: ‎14-01-2013

Re: No notification sound on Z5 Compact

Hi @Franco999 We have a couple of Sony experts on here @viridis and @MI5. They should be able to help you sort this....

*The Game Is On*

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Anonymous
Posts: 0

Re: No notification sound on Z5 Compact

Have you tried a factory reset
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Posts: 13,247
Topics: 80
Registered: ‎14-01-2014

Re: No notification sound on Z5 Compact

Once you take it off do not disturb, you also have to turn the volume back up.
The setting immediately after do not disturb, is Vibrate only.



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Posts: 98,361
Topics: 545
Solutions: 12,361
Registered: ‎04-04-2012

Re: No notification sound on Z5 Compact

Also check your event end times in smart connect app.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 2: Apprentice
Posts: 15
Registered: ‎01-12-2014

Re: No notification sound on Z5 Compact

I have just checked the volume and set it to high.  I cannot find event times in the Smart App settings.  How do I do a factory reset, and what do I lose as a consequence?

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Posts: 98,361
Topics: 545
Solutions: 12,361
Registered: ‎04-04-2012

Re: No notification sound on Z5 Compact

Look in Settings >Sound and notifications >Do not disturb >Automatic rules and check the end times for week day and week end.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 98,361
Topics: 545
Solutions: 12,361
Registered: ‎04-04-2012

Re: No notification sound on Z5 Compact

If you are going to try a factory reset (a bit premature as yet) you need to make a complete back up with Sony Xperia Companion on your PC first or else everything will be lost.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 13,247
Topics: 80
Registered: ‎14-01-2014

Re: No notification sound on Z5 Compact

So many options to try before factory reset tbh,
Settings, sounds and notifications, check ALL volumes are turned up, pick a new notification sound using the menu in that section.
Make sure do not disturb is not activated, now text yourself and see.



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Level 2: Apprentice
Posts: 15
Registered: ‎01-12-2014

Re: No notification sound on Z5 Compact

I have checked automatic rules and everything is set to 'off'.