No Network

[Anonymous]

Hi there,

For the past week I have been having problem using my phone due to "No Network Connection, No signal found for mobile networks". Today, Thursday 18th August 2016, I have been unable to make calls and when I receive an incoming call the caller cannot hear me and the call is ended with the message "Not registered network". Texts messages are taking a long to time to come through to my phone and when I send a text I get the message "Message Failed" and I have to retry umpteen times. I am constantly "Restarting" or "Powering Off" my phone only to have the same problem.

I have taken a lot of screenshots today as proof if needed.

Any help would be appreciated, thank you.

[Cleoriff · Accepted solution]

Hi @Anonymous Have you checked your network status here? http://status.o2.co.uk/

It may be worth your while checking through this help link as well https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

[jonsie]

After checking your postcode try removing and cleaning the simcard and rebooting the phone.

[Anonymous]

Thank you

No I didn't check the network status before I posted because it's been happening for over a week and I didn't expect a problem to take so long to fix but apparently it says that in my area "Sorry a phone mast in this area isn't working. This means your service might come and go until we fix it."

How long does it take to sort out please?

[MI5]

It could be weeks. It all depends on the fault.
Call CS if you can and register for text updates.

[Anonymous]

I have been facing this issue on & off for the past 2 weeks. Today, no signal at home but I can everywhere else. Tried the status checker, says nothing wrong so I reported the fault

[jonsie]

The fact that they acknowledge there is a problem means it will be repaired as soon as possible. If they are waiting for a third party for either access or for parts the checker normally tells you.

[Cleoriff]

At least you know now what the problem is @Anonymous. Hopefully as it has been going on for a week it may be fixed soon....fingers crossed...

[Anonymous]

For the past 15 hours I have been unable to send and receive text messages and I have been unable to receive/make calls due to the service being for emergency calls only. I have spoken to someone on 'Live Chat' who told me it could be 1-2 days.

[MI5]

Hopefully but I wouldn't believe what they tell you.
They have no way of knowing what is wrong or what it will take to fix it.