Network administrator restricted mode

[Rowa]

I can't watch videos on YouTube, when i try to turn restriction mode off from YouTube, it says it's enabled by my network administrator and i can't switch it off, when i open my O2 app, there it also says that age restriction mode is off, however.. when i connect to my parent's internet.. hotspot from three, i can watch anything, what should i do?

[MI5]

@Josh_Fox 

You need full control opening on your account.

Check that age restriction is off in your MyO2 Guide: O2 Age restriction 

and if so, I'lll ask @O2Lisa to check your account in the morning.

[Josh_Fox]

My age restriction is off on my account, I used my credit card to verify 

Cheers

[O2Lisa]

Morning guys, thanks for the tag @MI5 

Ah great news @Josh_Fox, you can always send me a private message if you're needing any further assistance

Have a nice weekend

[Josh_Fox]

The issue is still there despite the age verification. I'm told to contact the network administrator to turn it off on google and YouTube. Who would be the administrator?

[MI5]

@O2Lisa 

[O2Lisa]

Thanks @MI5 

I'll message you privately now @Josh_Fox and look in to this for you

[MI5]

Thanks @O2Lisa