Network administrator restricted mode

[Rowa]

I can't watch videos on YouTube, when i try to turn restriction mode off from YouTube, it says it's enabled by my network administrator and i can't switch it off, when i open my O2 app, there it also says that age restriction mode is off, however.. when i connect to my parent's internet.. hotspot from three, i can watch anything, what should i do?

[MI5]

@O2Lisa 

We've had a number of similar reports this week.

Can you check account side or network side for what's changed please?

[O2Lisa]

Thanks for the tag @MI5 

I'll private message you now @Rowa so we can look further in to this for you

[MI5]

Thank you

[O2Lisa]

If we've had a few customers affected @MI5 I'll double check with my colleagues, see if we've had any similar issues, I'll let you know if we find a fault

[MI5]

@O2Lisa a couple of others 

https://community.o2.co.uk/t5/Other-Products-and-Services/YouTube/m-p/1404657/highlight/true#M42917

https://community.o2.co.uk/t5/Pay-As-You-Go/You-tube-Restricted-mode-via-4G/m-p/1404756/highlight/tr...

[O2Lisa]

Thanks

[Motorrex]

Hi there I am having the same issue as well, I too have do not have the age restriction settings turn on. But I am still having problems connecting to YouTube comments and certain videos.

[HKellaway]

I am having the same problem, mine turned on on it’s own and says it needs administrator to turn it off

[Josh_Fox]

Hi,

I am currently experiencing the same issue too. What advise is there please?