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My phone isn't showing when someone is calling me!!!

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rubywoo
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‎28-07-2020 16:21 - edited ‎28-07-2020 16:25

‎28-07-2020 16:21 - edited ‎28-07-2020 16:25

Hello Everyone.  I have a problem. with my phone.  I'm not sure how long this has been going on for, but I have just noticed that my phone isn't showing when someone is calling me.  I only know that someone has called me because the voicemail symbol appears on my screen and the notification led flashes.  My current phone is a Samsung Galaxy Note9.  Your help and advice would be greatly appreciated.

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jonsie
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on ‎28-07-2020 16:38

on ‎28-07-2020 16:38

You can turn voicemail off to see if that fixes the problem

Or

Extends the ring time

Dial  **61*901*11*30# then press the call button.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
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on ‎28-07-2020 16:38

on ‎28-07-2020 16:38

You can turn voicemail off to see if that fixes the problem

Or

Extends the ring time

Dial  **61*901*11*30# then press the call button.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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rubywoo
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on ‎28-07-2020 16:42

on ‎28-07-2020 16:42

Hi there.  Thanks for the tip. Please could you tell me how I turn off voicemail?

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jonsie
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on ‎28-07-2020 16:45

on ‎28-07-2020 16:45

Call 1760 from the keypad on your phone @rubywoo 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎28-07-2020 16:45

on ‎28-07-2020 16:45

@rubywoo 

Voicemail help here Guide: All you need to know about O2 Voicemail 901 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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rubywoo
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on ‎28-07-2020 16:50

on ‎28-07-2020 16:50

Thank you for the info.  I'll wait and see what happens.

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