@Cavalry
Yes, she needs to get her PAC from Orange Guide: How to get your PAC [June 2021 Update] then give it to O2 when she has her new O2 SIM card https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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