Solved: Re: My 02 App Incompatible on Moto g8 power

Davepi · ‎21-10-2022

When I follow the link to the app from the O2 website, it finds the app in the play store, but it states that it's incompatible with my phone. It's a Motorola Moto g8 Power running Android 11.

Davepi · ‎25-10-2022

Whether or not it's the result of my complaint, the My O2 App is now available for installation again.

View solution in original post

Davepi · ‎21-10-2022

MI5 · ‎21-10-2022

@Davepi

Are you in the UK as you can only download it if you are?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Trroww · ‎21-10-2022

I have an Oppo phone, use Google play to download and I have had the same message. Seems completely silly it not to work considering they sell these phones in there own stores.

Enlli · ‎21-10-2022

Well I have the app but as an expreriment followed the link. Guess what. This is an S20+ running Android 12. Guess there is a fault

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Enlli · ‎21-10-2022

Further to my last post.

I've just tried to open the app. It told me I needed to upgrade and took me straight to the screen in my previous post

Looks like when the app was updated something has gone wrong with the permissions.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

AlexanderMTTH · ‎21-10-2022

I have the same issue on a Xiaomi 10. The fault must be at O2 somewhere.

Thanks and regards,
Alexander

AlexanderMTTH · ‎21-10-2022

When this appeared on mine, there was no actual update on Google Play. So I've uninstalled it, with the intention to install it back... Can't be found on Google Play anymore.

Thanks and regards,
Alexander

Pipstop78 · ‎21-10-2022

Same problem im in the UK using a Motorola phone

Anonymous · ‎22-10-2022

Hi i am having same issue and im using a samsung galaxy a03 with the newest update

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