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Not receiving text messages on Dual Sim Phone

Philr_99
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on ‎08-12-2020 11:37

on ‎08-12-2020 11:37

Hi there,

 

At least a couple of people have complained that they are unable to send me text messages. When they send a message, it just says: "Carrier unable to receive", or something like that.

 

I am using a Moto G8 Power with 2 sim cards (the other sim is BT, also pay monthly).

 

I have also noticed that on the Network and Internet page, the O2 sim has a little cross on it in the settings, (on the triangle to the left of the Mobile Network in this link by way of example: https://www.google.com/search?q=network+and+internet+settings+cross+dual+sim+android&tbm=isch&ved=2a...

 

Any help would be much appreciated as this is my work number and if I am not receiving text messages that causes a problem! 

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MI5
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on ‎08-12-2020 11:54

on ‎08-12-2020 11:54

@Philr_99 

Have you got both sims set as active?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎08-12-2020 13:09

on ‎08-12-2020 13:09

@Philr_99

If you have an x then that sim isnt active.

There are some instructions here:
https://support.motorola.com/uk/en/solution/MS148070

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Philr_99
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on ‎09-12-2020 16:16

on ‎09-12-2020 16:16

Yes, both are active!

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Philr_99
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on ‎09-12-2020 16:17

on ‎09-12-2020 16:17

It says both sims are active, and I am able to make calls with that sim, data also seems to work fine??

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MI5
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on ‎09-12-2020 17:27

on ‎09-12-2020 17:27

There seems to be a few text issues reported today @Philr_99 

Might be connected to your issue too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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