Not receiving text messages on Dual Sim Phone

[Philr_99]

Hi there,

At least a couple of people have complained that they are unable to send me text messages. When they send a message, it just says: "Carrier unable to receive", or something like that.

I am using a Moto G8 Power with 2 sim cards (the other sim is BT, also pay monthly).

I have also noticed that on the Network and Internet page, the O2 sim has a little cross on it in the settings, (on the triangle to the left of the Mobile Network in this link by way of example: https://www.google.com/search?q=network+and+internet+settings+cross+dual+sim+android&tbm=isch&ved=2a...

Any help would be much appreciated as this is my work number and if I am not receiving text messages that causes a problem! 

[MI5]

@Philr_99 

Have you got both sims set as active?

[madasaf1sh]

@Philr_99

If you have an x then that sim isnt active.

There are some instructions here:
https://support.motorola.com/uk/en/solution/MS148070

[Philr_99]

Yes, both are active!

[Philr_99]

It says both sims are active, and I am able to make calls with that sim, data also seems to work fine??

[MI5]

There seems to be a few text issues reported today @Philr_99 

Might be connected to your issue too.