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MCK Code

GD13
Level 1: Joiner
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on ‎18-09-2020 16:49

on ‎18-09-2020 16:49

Hi,

 

Switching network provider due to it being free on current TV/Internet package.

 

I mistakingly entered the code wrong too many times so ive now blocked my phone. It is requesting an MCK code, ive rang O2 around 6 different times today with no success. I seem to get different answers from each person so i thought i would try here.

 

I have the unlatch code via email that was sent, im just wondering if anyone knows how to get the MCK code?

 

Thanks

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madasaf1sh
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on ‎18-09-2020 16:56

on ‎18-09-2020 16:56

@GD13

Best thing to do when speaking to o2 is ask for the master unlock code, otherwise you may need to speak to your device manufacturers support team.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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GD13
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on ‎18-09-2020 16:59

on ‎18-09-2020 16:59

Already got told to speak to Samsung, they said they dont provide the codes only authorise them. Told me to ring O2 back for it. Been back and forth for hours

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MI5
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on ‎18-09-2020 17:08

on ‎18-09-2020 17:08

@GD13 

@Martin-O2 usually gets them for us but he's on holiday currently, so I'll ask @Marjo and @LukasB to advise?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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GD13
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on ‎18-09-2020 17:09

on ‎18-09-2020 17:09

That would be great thanks!

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LukasB
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on ‎21-09-2020 12:58

on ‎21-09-2020 12:58

Hey @GD13 I can help you too. I will send you a private message on here as I will need some details. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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