Lost my phone

[Awellman91]

I have lost my Hauwei Phone and was wondering how I can Find it or track it?

Thanks

[Cleoriff · Accepted solution]

Hi @Awellman91 

Follow the advice here Guide: Lost or Stolen O2 Device? - How to Report it 

Edited to add, if you don't have a tracking app on your phone, then you can't track it. You need to follow the advice in the link and report it lost asap. Otherwise you will be liable for charges if anyone else uses it.

[Bambino]

@Awellman91  As per the advice given to you by @Cleoriff, you must report the phone as lost so O2 can issue you with a new sim card with the same phone number so you can use your account in a replacement phone.

[Marjo]

Hi @Awellman91 , sorry to hear about your phone. 😞 Did you manage to report it lost with customer service as adviced above, since you last posted?

Let us know if you have any additional queries the community could help with!