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Level 1: Joiner
Posts: 8
Registered: ‎09-05-2014
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LG G5 GPS - not finding any satellites

Hello.

 

I've recently tried using the location services on my LG G5 device and noticed it was very inaccurate. After trying the different accuracy settings (network+wifi, gps, both) it seems the GPS doesn't work at all - when set to use GPS only there is no location detection whatsoever. When trying GPS Status applications there is no connection and the 'Time To Find' number just steadily increases (over 10 minutes, for example) without any change.

 

I have tried restarting and resetting the phone, neither has had any effect. Users on other networks seem to think the 'v10d' software update may have resolved this issue but this is not yet available on O2.

 

So, next steps I need advice on:

1- Can I update to 'v10d' software using the VODAFONE update file, or is this a bad idea?

2- When will O2 release the 'v10d' software update for LG G5?

3- Do I need to have my phone replaced (hardware issue)?

 

Any and all advice appreciated.

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Posts: 104,515
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Registered: ‎04-04-2012

Re: LG G5 GPS - not finding any satellites

1 - I don't suggest you try that - By all means use the LG update tool to get the latest unbranded firmware but I would avoid using other networks as it may have specific tweaks which may effect your usage
2 - @Chris_K should be able to answer that.
3 - Only if firmware doesn't fix it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 104,515
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Registered: ‎04-04-2012

Re: LG G5 GPS - not finding any satellites

PS - I assume you are trying to get your 1st fix when outside and not indoors?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 8
Registered: ‎09-05-2014

Re: LG G5 GPS - not finding any satellites

[ Edited ]

Hello MI5, thank you for the speedy reply!

I will have a look into the LG update tool and see if there is the option to make an update with an unbranded version of the firmware. I'll let you know!

 

(edit: and yes, I'm trying when I'm outdoors!)

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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: LG G5 GPS - not finding any satellites

@cmgibbs Silly question probably, but have you switched Location to On in your settings?

I DO NOT WORK FOR O2



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Registered: ‎04-04-2012

Re: LG G5 GPS - not finding any satellites

According to his first post he has, yes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: LG G5 GPS - not finding any satellites

I don't actually see where he said that he's switched it on? As I didn't see it, I thought it was worth asking.

I DO NOT WORK FOR O2



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Registered: ‎04-04-2012

Re: LG G5 GPS - not finding any satellites

He said he'd tried the different modes which can't be selected unless the location slider switch is set to on.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: LG G5 GPS - not finding any satellites

Okay. I'm not familiar with that phone. I don't think I have options of modes on mine.

I DO NOT WORK FOR O2



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Re: LG G5 GPS - not finding any satellites

I would have thought you should have?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)