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Re: LG G4
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on 25-01-2017 14:58
A positive message for sure.
On a somewhat negative aspect, please check the phone for any physical damage and that the IMEI is correct when you eventually get the phone back

Re: LG G4
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25-01-2017 15:53 - edited 25-01-2017 15:59
will do @jonsie
Also have just had a response from my original complaint with O2, they have upheld my complaint £20 compensation and my phone will be disptached back to me today to my home address.
Re: LG G4
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on 25-01-2017 15:56

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)



Re: LG G4
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25-01-2017 15:59 - edited 25-01-2017 16:00
The response in full - have taken out personal info etc

Re: LG G4
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on 25-01-2017 16:03
@MI5not quite yet got to get the device back and check its ok.
They've missed the point about tracking, I needed the correct tracking reference to track the device which was not given to me by the store, I had to ask chat the following day, and it was the 3rd person that told me the correct TELEF-BK-0000XXXXX.
Relieved its gettting sorted though! What do you think of the response?
Re: LG G4
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on 25-01-2017 16:04

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)



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on 25-01-2017 16:04
Can anyone access the site www.o2repairtracking.co.uk? Doesn't open for me.
Re: LG G4
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on 25-01-2017 16:07
premkn wrote:Relieved its gettting sorted though! What do you think of the response?
Fair enough response I think.
They didn't have to give you a credit and you are getting a replacement phone after 18 months - sounds like a good deal
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)



Re: LG G4
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on 25-01-2017 16:11
@MI5When i spoke to Anovo, they first said exchange then they said the motherboard would be replaced, so not quite sure about that. If it is an exchange, what would happen to the warranty?
Re: LG G4
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on 25-01-2017 16:16
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)

