Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 9
Registered: ‎22-01-2019

J4+

Missing side fingerprint, does anyone know where the setting would be? As it doesnt appear on the lock settings.
Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: J4+

@Ryanjay you can download a manual here (or anywhere else off the internet) https://samsungdriverusb.com/samsung-galaxy-j4-plus-driver-usb/ but check in security settings too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 9
Registered: ‎22-01-2019

Re: J4+

In security all it has is face unlock.
Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: J4+

If it is the 2017 J4+ it doesn't have fingerprint reader. Only the 2018 version had it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 9
Registered: ‎22-01-2019

Re: J4+

Its 2018
Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: J4+

Dial *#1234# and give me the CSC.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 9
Registered: ‎22-01-2019

Re: J4+

[ Edited ]

..

Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: J4+

UK manual is here for that model but there's no mention of a fingerprint sensor or setup.
http://downloadcenter.samsung.com/content/UM/201810/20181004144154236/SM-J415_UM_SEA_Oreo_Eng_Rev.1....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 9
Registered: ‎22-01-2019

Re: J4+

Thanks anyway.