Solved: Re: In App Purchases

Anonymous · ‎13-12-2016

Hi,

Is it possible to block In App purchases on my sons Samsung A3 without accessing his phone? I am the main account holder. Google play seems to make it too unknowlingly easy to make purchases without being aware you are spending money?

Thanks

Paul

MI5 · ‎13-12-2016

Call CS and ask them to turn off "charge to mobile"
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-12-2016

Call CS and ask them to turn off "charge to mobile"
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-12-2016

@MI5 wrote:
Call CS and ask them to turn off "charge to mobile"
http://www.o2.co.uk/contactus

Just a quick question here @MI5. Can't the charge to mobile be turned off within My O2?

Veritas Numquam Perit

jonsie · ‎13-12-2016

It has to be done by customer service unfortunately but an option in My O2 would be good for everyone.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎13-12-2016

@Cleoriff wrote:
@MI5 wrote:
Call CS and ask them to turn off "charge to mobile"
http://www.o2.co.uk/contactus
Just a quick question here @MI5. Can't the charge to mobile be turned off within My O2?

No unfortunately not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-12-2016

Ok thanks. As @jonsie said ...it would be good if this option could be available in My O2.

Veritas Numquam Perit

MI5 · ‎13-12-2016

Yup, along with lots of other things.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎13-12-2016

Just in case the OP hasn't come back to see the replies, as no one else has done so, I will give them a mention. @Anonymous your answer is above.:smileywink:

I DO NOT WORK FOR O2

Marjo · ‎20-12-2016

@Cleoriff wrote:

Ok thanks. As @jonsie said ...it would be good if this option could be available in My O2.

Could be a good one for the ideas section guys.

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