Re: Huawei p9 nougat update

Anonymous · ‎19-01-2017

Has anyone notice that their p9 isn't showing up on their o2 app just number and has anyone received an update to nougat yet I contacted Huawei and they said my firmware was a custom one from o2 and couldn't tell me a date contacted guro online and he said it's up to Huawei to release the updates confused

MI5 · ‎19-01-2017

@Chris_K will know for sure but the process is that Huawei will send the generic firmware to O2, who will test it and if approved will send back to Huawei for them to push it out to your handset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎23-01-2017

Does anyone have any idea why I can't us o2 app to unlock my phone and why my phone isnt showing up on o2 app

MI5 · ‎23-01-2017

Contact CS and ask them to reset your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-01-2017

Is the correct IMEI showing in My O2? Do you have the unlock button available? If you didn't get the phone from O2 its possibly already unlocked.

Other methods are available to you ....

https://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-c...

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Martin-O2 · ‎26-01-2017

Hi @Anonymous has your issue been resolved yet?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎31-01-2017

What is the expected release date for 7.0?

MI5 · ‎31-01-2017

@Anonymous wrote:
What is the expected release date for 7.0?

We're still waiting for an update from @Chris_K

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Chris_K · ‎02-02-2017

@MI5 wrote:

@Anonymous wrote:
What is the expected release date for 7.0?

We're still waiting for an update from @Chris_K

Nougat for the Huawei P9 is something we're looking into - we don't have any accurate ETA available to share but a Q1 release looks likely. Will keep you posted if/when there's more details but this may take a few more weeks.

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MI5 · ‎02-02-2017

Cheers Chris.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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