Huawei no longer getting Android securityupdates.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 19-05-2019 20:51
I'm 1 month into a contract with a P30, would they let me swap handsets? Don't feel like going 2 years without feature or security updates!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-05-2019 09:09
O2 called me a few weeks ago to upgrade a few months early from my S8 to a P30 Pro. I was tempted as it was a good offer and I had a Huawei made Nexus 6P before and it was great. I declined as I want to go back to stock Android and am waiting to see what the Pixel 4 offers.
So glad I didn't take up the offer as I'd be sitting with a great phone that while works would not get any major updates.
- 13049 Posts
- 95 Topics
- 1178 Solutions
on 20-05-2019 09:12
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-05-2019 09:12
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-05-2019 09:16
Additionally Google will not be helping Huawei with updates and support so it's unlikely Huawei will push any updates along quickly.
Whilst Play Store access remaining is useful the security features only work against malicious apps, not over types of attacks.
- 46 Posts
- 2 Topics
- 1 Solutions
on 20-05-2019 09:19
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-05-2019 09:19
@gmarkj wrote:
There was an update to say that current phones will still have access to the Play store and the security therein (apps are scanned as safe) so not completely disconnected from Google...
That will be for the current version of Android. Don't think the P30 Pro will be getting Android Q. That makes the phones essentially obsolete after the first 6 months and if you have a three year contract that's a long time until you get a phone with the latest software.
- 13049 Posts
- 95 Topics
- 1178 Solutions
on 20-05-2019 09:56
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-05-2019 09:56
They still work (as a phone).
They can still download and install apps.
The only thing that won't happen (officially) is that they won't get OS updates.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-05-2019 10:04
Considering the amount of money people pay for these devices and especially for those locked into a contract it's a reasonable expectation that you will receive updates for the duration of said contract.
Consider if something like Heartbleed comes around again which presented major data risks to lots of Open Source projects including Android, Google promptly pushed out an update that Huawei devices will no longer receive.
Generally it's accepted with Android that phones from the major manufacturers get at least one and usually two major version upgrades. This will no longer happen meaning users may not be able to take advantage of new features that their devices are fully capable of supporting.
- 46 Posts
- 2 Topics
- 1 Solutions
20-05-2019 10:07 - edited 20-05-2019 10:09
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
20-05-2019 10:07 - edited 20-05-2019 10:09
@gmarkj wrote:
Does it make them obsolete?
They still work (as a phone).
They can still download and install apps.
The only thing that won't happen (officially) is that they won't get OS updates.
For a low to mid priced phone then, no, it wouldn't be obsolete but for a flagship on the cutting edge not recieving major OS updates does make it obsolete.
And another thing the P30 Pro has bootloader unlock disabled so if you decided to install a custom ROM because you're no longer getting OS updates, you can't.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-05-2019 10:53
I guess I'll be saying goodbye to my P30 Pro. I'm still inside the 14 day period, so I think the only sensible thing to do is return it. Such a shame it's a fantastic phone and the camera is amazing!
- 152775 Posts
- 652 Topics
- 29164 Solutions
on 20-05-2019 11:07
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-05-2019 11:07
@IanProudfoot wrote:I guess I'll be saying goodbye to my P30 Pro. I'm still inside the 14 day period, so I think the only sensible thing to do is return it. Such a shame it's a fantastic phone and the camera is amazing!
I'd recommend anyone still within the 14 days do exactly that too.
The phones will be worthless in 6 months time and extremely difficult to sell on at anytime now.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 2 Posts
- 0 Topics
- 0 Solutions
20-05-2019 11:41 - edited 20-05-2019 11:44
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
20-05-2019 11:41 - edited 20-05-2019 11:44
Totally agree - for a device like the Mate 20 Pro this is unacceptable. Especially less than a year into it's lifetime and Android Q on the horizon. Seriously devalues the phone should I try to sell it in the future.
I'm pretty annoyed about this ordeal, especially as I'm in the UK, not the US!
Also echoing what Peter247 said:
Considering the amount of money people pay for these devices and especially for those locked into a contract it's a reasonable expectation that you will receive updates for the duration of said contract.

