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Visual Voicemail "Activating voicemail" issue - Google Pixel 6 Pro

Linkzy
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I am experiencing an issue since upgrading to a Google Pixel 6 Pro on an O2 Pay Monthly contract. The visual voicemail tab is not appearing in the dialler app and and in the settings, under Visual Voicemail it simply shows "Activating Voicemail", toggling this option doesn't change anything.

 

I recall experiencing this issue previously on my Google Pixel 3 XL and managed to get it resolved by calling O2, my understanding is there is a specific APN which needs applying to my account carrier-side. It took a few calls to get through to somebody who finally worked this out and it started working after restarting the device, so I'm now trying to achieve the same thing with my new device, however I am simply not getting through to anybody at O2 who has managed to apply the same resolution, I am repeatedly being told a change has been made and to restart the device, wait 24 hrs and so on, to no avail.

 

Has anybody managed to get visual voicemail working on a Pixel 6? I have followed the self-help article for visual voicemail on Android and had no joy (it's also out-of-date).

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MI5
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@Linkzy 

There is no special apn for Android devices. That only applies to iPhones.

Have you tried a reset of your network settings?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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@Linkzy 

There is no special apn for Android devices. That only applies to iPhones.

Have you tried a reset of your network settings?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Linkzy
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Thanks for your swift response. I have indeed, I also tried a SIM swap just to be sure. I have had ongoing DM's with O2 on Twitter as well but I'm still not getting anywhere, it's not urgent but I think I'm just going to have to keep asking them in hopes they are applying different changes each time.

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MI5
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@Linkzy 

Keep chasing them.

I had to but got it eventually.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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dlt1972
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I had the same problem and the Twitter team resolved it within a day. Turned out my account was still on iDATA from an iPhone I had a few years ago. Since my last phone was an Android but did not have VVM I hadn't noticed. VVM is now working brilliantly on my PP6.

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Cleoriff
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Thanks for that info @dlt1972 👍

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