Solved: Having trouble receiving some calls after PAC code...

Anonymous · ‎09-10-2016

I recently picked up a Samsung Galaxy S7 Edge from O2 and transferred my old number from my old network to the new phone using a PAC code. At first everything was working fine but for some reason now I'm not able to receive calls from other mobile phones. I'm able to receive all texts and calls from landline phones and I'm able to call out with no problem.

Is there a problem with my number transferral or could it be something else?

MI5 · ‎09-10-2016

Try dialing ##002# to cancel any diverts first.
If not, I'd get back onto cs to look at your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

adamtemp64 · ‎09-10-2016

Sounds like a split port you need to get on to customer services

Can you clarify the issue as your post is not clear

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Anonymous · ‎09-10-2016

So I can receive calls from landline phones with no problem, I can receive texts, but I can't receive calls from other mobile phones. I've been using my family's mobile phones to try and call my phone but it won't even ring, just beeps and then cuts off.

MI5 · ‎09-10-2016

Try dialing ##002# to cancel any diverts first.
If not, I'd get back onto cs to look at your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎17-10-2016

@Anonymous can you give us an update on this issue? Have you figured out what was causing the problem?

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