Galaxy S6 Edge+ Fingerprint Sensor

[Anonymous]

Hi there,

Just got my Edge+ today and i find out the first issue with it (havent found anything else just yet) in the fact i get an error with the fingerprint sensor, the error pops up "An Error has occurred with the fingerprint sensor, if this message appears repeatedly, restart your device" and after numerous restarts/switch off the error still occurs, now in the phone dialer i did the *#0*# which brings up the secret menu, i head to "sensor" and find under the Fingerprint test, the version is "null" when it should be 0.0.0.0 or something (Youtube video i saw this) doing the test it starts and doesnt respond, going into "sensorinfo" i get the error "unfortunately HWModule test has stopped" 

i'm not sure if this is a hardware specific issue or a software one where a simple re-install of the firmware may solve it but this surely shouldnt be an issue on a brand new phone, what can i do?

[MI5 Level 94: Supreme · Accepted solution]

I'd try a factory reset first and if it continues to play up, swap it for a new phone.
You have 28 days to exchange a faulty phone for a brand new one.

[Cleoriff Level 94: Supreme]

I certainly wouldn't be hanging about correcting issues with a brand new phone. I would swap it asap...

[MI5 Level 94: Supreme]

I agree but only after a factory reset as it may not be faulty.

[Cleoriff Level 94: Supreme]

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@MI5 wrote:
I agree but only after a factory reset as it may not be faulty.

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Not arguing with you of course...only saying what I would do....

[MI5 Level 94: Supreme]

As it's the same as what I would do, I agree