cancel
Showing results for 
Search instead for 
Did you mean: 

Galaxy S4 wont switch on.

Anonymous
Not applicable

Hi my Galaxy S4 is exactly one year old and it switched itself of today and will not no matter what I try it will not switch itself back on . It makes all the noises of starting up but screen stays black. . Any suggestion Regards Tony

 

Message 1 of 5
5,040 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 150595 Posts
  • 645 Topics
  • 28688 Solutions
Registered:
If its making the right noises but staying blank I'd go with a screen fault too.
Contact Samsung for service details.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 5 of 5
4,971 Views
4 REPLIES 4

Anonymous
Not applicable
Hi

Have you tried a hard reset ?

http://www.hard-reset.com/samsung-galaxy-s4-hard-reset.html

Or connecting to a PC suite.

Help Thread http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/46346...

Or contact Samsung via their uk support page under warranty.
Message 2 of 5
5,036 Views

Anonymous
Not applicable
Did you allow the battery to go flat? If so you will need to charge it for a good 15 minutes first before it will restart.

If this is the case then charge for a while, press the on off button and a battery symbol will appear. Press on off again and hold it down until battery symbol disappears then try to turn on again by holding the on off button in until the handset vibrates briefly.
Message 3 of 5
5,024 Views

Sammy_boy
Level 6: Acolyte
  • 171 Posts
  • 12 Topics
  • 1 Solutions
Registered:
You could also try removing the battery for a few seconds then trying the phone. Seems odd its making startup sounds but no display, could be a hardware fault with the screen or its connector. Has the phone gotten wet/damp recently? Could be moisture damage
Message 4 of 5
4,983 Views

MI5
Level 94: Supreme
  • 150595 Posts
  • 645 Topics
  • 28688 Solutions
Registered:
If its making the right noises but staying blank I'd go with a screen fault too.
Contact Samsung for service details.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
4,972 Views