Solved: Galaxy Note google play has stopped working HELP!!

Anonymous · ‎23-01-2014

Hi

My Galaxy Note is showing com.google.process.gapps has stopped working I have tried clearing data, resetting apps, clearing cache, enable and disable and reinable download manager/downloads

Nothing is working.

Please help.

MI5 · ‎24-01-2014

Follow the reset instructions here http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/How-To-Reset-your-Samsung-after-a-Firm...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Anonymous · ‎23-01-2014

I've not used that phone but perhaps a soft reset or last resort Hard Reset may work.

Just google on how.

Anonymous · ‎23-01-2014

Thanks I'll try that. I must try and back up my stuff first.

Anonymous · ‎24-01-2014

nothing worked I still need help, should I just take it back to the O2 shop?

MI5 · ‎24-01-2014

Follow the reset instructions here http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/How-To-Reset-your-Samsung-after-a-Firm...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gemz4the1 · ‎24-01-2014

I had an update for Google Play on my Galaxy a few days ago and after I restarted it, it seems to be working fine. Did you do the update?

O2

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