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Galaxy Note google play has stopped working HELP!!

Anonymous
Not applicable

Hi

 

My Galaxy Note is showing com.google.process.gapps has stopped working I have tried clearing data, resetting apps, clearing cache, enable and disable and reinable download manager/downloads

 

Nothing is working.

 

Please help.

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MI5
Level 94: Supreme
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Follow the reset instructions here http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/How-To-Reset-your-Samsung-after-a-Firm...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
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I've not used that phone but perhaps a soft reset or last resort Hard Reset may work.

Just google on how.
Message 2 of 6
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Anonymous
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Thanks I'll try that. I must try and back up my stuff first.
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Anonymous
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nothing worked I still need help, should I just take it back to the O2 shop?
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MI5
Level 94: Supreme
  • 151776 Posts
  • 650 Topics
  • 28843 Solutions
Registered:
Follow the reset instructions here http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/How-To-Reset-your-Samsung-after-a-Firm...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gemz4the1
Level 23: Casual Specs
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I had an update for Google Play on my Galaxy a few days ago and after I restarted it, it seems to be working fine. Did you do the update?

 

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