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Galaxy Note 8 started showing duplicate "sent" SMS

johnboy
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on ‎02-12-2018 08:16

on ‎02-12-2018 08:16

Any ideas please, Galaxy Note 8 on O2 pay monthly. Recently any sent SMS messages are showing up twice on my screen. The recipient only gets the one copy. They both show up immediately, no delay involved. Tried online Guru who talked me through a couple of things and decided my SIM was faulty. Received the new SIM but the same problem persists. Thanks in advance for any help.

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Cleoriff
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on ‎02-12-2018 08:45

on ‎02-12-2018 08:45

Hi @johnboy

Are you using more than one messaging app?

You may need to clear your phones cache and cookies

https://support.bell.ca/Mobility/Smartphones_and_mobile_internet/Samsung-Galaxy-Note-8.how_to_clear_...

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MI5
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on ‎02-12-2018 10:01

on ‎02-12-2018 10:01

Facebook messenger can cause this so if you have messenger on your phone, try deleting and reinstalling the app or if not used, just delete it and leave it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
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on ‎03-12-2018 11:12

on ‎03-12-2018 11:12

^^ that.
My OH has this occasionally.
It only shows in the app as sent twice though - never had a duplicate arrive.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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