Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Level 1: Joiner
Posts: 1
Registered: ‎05-06-2013

Galaxy Note 8 started showing duplicate "sent" SMS

Any ideas please, Galaxy Note 8 on O2 pay monthly. Recently any sent SMS messages are showing up twice on my screen. The recipient only gets the one copy. They both show up immediately, no delay involved. Tried online Guru who talked me through a couple of things and decided my SIM was faulty. Received the new SIM but the same problem persists. Thanks in advance for any help.

Posts: 73,363
Topics: 688
Registered: ‎14-01-2013

Re: Galaxy Note 8 started showing duplicate "sent" SMS

Hi @johnboy

Are you using more than one messaging app?

You may need to clear your phones cache and cookies

https://support.bell.ca/Mobility/Smartphones_and_mobile_internet/Samsung-Galaxy-Note-8.how_to_clear_...

*The Game Is On*


Posts: 88,579
Topics: 535
Solutions: 11,468
Registered: ‎04-04-2012

Re: Galaxy Note 8 started showing duplicate "sent" SMS

Facebook messenger can cause this so if you have messenger on your phone, try deleting and reinstalling the app or if not used, just delete it and leave it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Level 42: Skillful
Posts: 3,956
Registered: ‎26-03-2014

Re: Galaxy Note 8 started showing duplicate "sent" SMS

^^ that.
My OH has this occasionally.
It only shows in the app as sent twice though - never had a duplicate arrive.
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band