Solved: Re: Forgot password that protects fingerprint

Anonymous · ‎08-04-2016

my phone asked me to do my software update this morning, done it. now i have problems i forgot my password that protects my fingerprint, now phone is locked all day.

trying to get help on this since it happened. could mean me forcing a reset and loosing all saved items.

MI5 · ‎08-04-2016

I'm pretty sure a factory reset is gonna be your only option.

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adamtemp64 · ‎08-04-2016

If you say what make and model of phone you have some of the members here will advise you

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MI5 · ‎08-04-2016

I'm pretty sure a factory reset is gonna be your only option.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-04-2016

@MI5 wrote:
I'm pretty sure a factory reset is gonna be your only option.

^^^^that for sure. You should do a factory reset anyway after a major update. Hopefully you have backed the phone up..?

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