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Fingerprint Access no longer working as I changed password!

Anonymous
Not applicable

on ‎05-06-2017 12:29

on ‎05-06-2017 12:29

Hello

 

I reset the password on an online account, and my Galaxy S7 is set to recognise my fingerprint for authentication for that site.

 

However my finger print doesn't work any more as the password linked to it is now wrong, so I have to cancel the fingerprint step and add in my password.

 

Is there a way to amend this setting so my password will be recognised and I can use my fingerprint again please?

 

Thanks for any help and advice.

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MI5
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on ‎05-06-2017 12:33

on ‎05-06-2017 12:33

Turn off fingerprint recognition for that site then back on again and it should ask you to re-register your print which will then be linked to the password.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎05-06-2017 12:45

on ‎05-06-2017 12:45

Hello,

 

Thank you but where do I do that? It is what I am trying to find on my device.

 

 

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎05-06-2017 12:46

on ‎05-06-2017 12:46

Usually a setting option in the app to turn fingerprint login on and off....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
Former Staff
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on ‎13-06-2017 14:55

on ‎13-06-2017 14:55

Hey @Anonymous how are you doing? Did you find the correct setting that MI5 mentioned above? Please let us know! slight_smile

 

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