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Forgot password that protects fingerprint

Anonymous
Not applicable

my phone asked me to do my software update this morning, done it. now i have problems i forgot my password that protects my fingerprint, now phone is locked all day.

 

trying to get help on this since it happened. could mean me forcing a reset and loosing all saved items.

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MI5
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I'm pretty sure a factory reset is gonna be your only option.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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adamtemp64
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If you say what make and model of phone you have some of the members here will advise you

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
Level 94: Supreme
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I'm pretty sure a factory reset is gonna be your only option.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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@MI5 wrote:
I'm pretty sure a factory reset is gonna be your only option.

^^^^that for sure. You should do a factory reset anyway after a major update. Hopefully you have backed the phone up..?

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