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Level 1: Joiner
Posts: 11
Registered: ‎23-10-2018
Accepted Solution

ERR_CONNECTION_RESET

Hello.

 

i was wondering if anyone out there had any ideas about an issue that has come up over the weekend, an issue that is proving to be very frustrating.

 

I'm a member of an art site called Deviantart, and since Sunday morning each time I try to access the site I keep getting ERR_CONNECTION_RESET come up on my pay monthly tablet.  It even comes up on my pay as you go phone.  I have followed the official advice of clearing cookies, the cache, and my internet history.  I reset everything after carefully backing everything up, and still nothing.

 

Now, it might be an issue with the site itself, but I have emailed another member and he is having no problems whatsoever, and he had been wondering where I was as we are in the middle of a collaboration project, as I am with several other members.

 

I know that members of the community aren't officially part of the O2 team, but any ideas would be most welcome.

 

 

Anno78 

Posts: 87,605
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: ERR_CONNECTION_RESET

You say the error occurs on your phone too so just wondered if you are using the same wifi connection as when trying on your tablet?
Can you try on mobile data or on a different wifi connection?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
gkr
Level 1: Joiner
Posts: 1
Registered: ‎19-11-2018

Re: ERR_CONNECTION_RESET

its not just this site - i'm also experiencing the same issue with several sites. Ive also cleared cachde etc without any success.

Posts: 87,605
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: ERR_CONNECTION_RESET

Hep here for Google Chrome users https://whatsabyte.com/windows/err_connection_reset/
and some generic advice here https://appuals.com/best-fix-err_connection_reset/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 11
Registered: ‎23-10-2018

Re: ERR_CONNECTION_RESET

[ Edited ]

Just checked, and everything seems to be working again.  I wonder what the problem was, as I contacted other members of the site and they didn't have any problems!

Level 1: Joiner
Posts: 11
Registered: ‎23-10-2018

Re: ERR_CONNECTION_RESET

Everything seems to be fine now, which is a huge relief.
I wonder what the problem was?

I haven't got wifi, and my phone is pay as you go whilst my tablet is pay monthly. It seems others were also affected, which indicates that it was a problem on the net itself.

Thanks for the advice though.
Level 1: Joiner
Posts: 11
Registered: ‎23-10-2018

Re: ERR_CONNECTION_RESET

Thanks for the reply, and the links.

The issue seens to have resolved itself, and I wasn't the only one affected, which indicates that it was a wider problem.

Don't know what the problem was, but I'm determined to find out, especially if it might happen again.
Posts: 87,605
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: ERR_CONNECTION_RESET

Sounds like their site blocking certain IP addresses.
Probably just a temporary glitch.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 3: Thinker
Posts: 29
Registered: ‎27-07-2018

Re: ERR_CONNECTION_RESET

this website is blocked by the adult content filter, it is also blocked on t-mobile.

it will work sometimes because https is difficult to block.

you will need to get the adult content filter removed to use this website

Posts: 87,605
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: ERR_CONNECTION_RESET


@LukeR wrote:

this website is blocked by the adult content filter, it is also blocked on t-mobile.

it will work sometimes because https is difficult to block.

you will need to get the adult content filter removed to use this website


Usually, you would see an O2 page load with details of how to remove the restriction if that was the cause......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)