Solved: Re: Desire S Can't read multimedia messages

Anonymous · ‎22-11-2014

As per subject I can't open multimedia messages, and or send them.

Phone is HTC Desire S. I had a lot of problems setting the phone up a while ago as I had to set up everything manually so I don't know if there is a setting somewhere that controls or inhibits this.

Gone through usual checks of looking at access point names etc.

MI5 · ‎23-11-2014

You need 4445 for PAYG CS.

But, the settings I gave you on the previous link for PAYG will work.

If they are not working make sure you have a data signal to the phone and make sure you have credit (to send them).

If nothing is working as CS to re-provision MMS on your account, which means deleting it and re-applying it 24 hours later.

You will have to wait a further 24 hours after this for the changes to take effect.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎22-11-2014

Send active to 2020 and it should send you the settings automatically

MI5 · ‎22-11-2014

Check you settings against these first http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20s...
Also check that you have MMS enabled on your account.
CS might need to reprovision it for you http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎22-11-2014

It is also worth noting that MMS only works with mobile data and whilst your phone should switch it automatically it's worth checking that you have an adequate signal http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎22-11-2014

Finally, from me anyway, you might want to have a read through this thread http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HTC-One-X-Manual-APN-Settings-Solution...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-11-2014

Hi Andrew_S

I assume you have Mobile Data turned on in your phones settings.

Sometimes mms can be hit and miss and expensive at 40p per mms.

Possibly using email , WhatsApp and viber may be viable alternatives.

Anonymous · ‎22-11-2014

@Anonymous

@MI5 Aready said that

MMS is not hit and miss if set up right.

The op in no way asked for app suggestions.

Anonymous · ‎22-11-2014

Mms IS hit and miss sometimes.

There has been occasions even when it is set up correctly that either the sender has a fail message occasionally and the reciever either does not get the message or has trouble opening it up.

Anonymous · ‎23-11-2014

Tried that twice. Get msg saying "sorry hadd problems dealing with your request for settings. Call 08705 678678" where I then get asked to dial an 0844 number and just hung up.

Anonymous · ‎23-11-2014

Regarding these settings why is it just for connecting to mobile internet? I usually pull down the menu on my main screen go to quick settings tab and select mobile network?

My settings are:

Name: o2 Mobile Web

APN: payandgo.02.co.uk

proxy: not set

port: not set

username: payandgo

password: password

server: not set

mmsc: http://mmsc.mms.02.co.uk:8002

mms proxy: 193.113.200.195

mms port: 8080

mms protocol: wap 2.0

mcc: 234

mns: 10

authentication type: pap

apn type: default,supli

does this look right or should I change them to the settings in the link you supplied?

I got these settings off of another post in here for set up of phone.

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Desire S Can't read multimedia messages

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