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Desire S Can't read multimedia messages

Anonymous
Not applicable

As per subject I can't open multimedia messages, and or send them.

 

Phone is HTC Desire S. I had a lot of problems setting the phone up a while ago as I had to set up everything manually so I don't know if there is a setting somewhere that controls or inhibits this.

 

Gone through usual checks of looking at access point names etc.

Message 1 of 17
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Anonymous
Not applicable
Morning Andrew.

Have you tried manually inputting the APN's , and asking O2 for your account to be provisioned for MMS as indicated earlier in the thread too ?
Message 11 of 17
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Anonymous
Not applicable

Hi there,

 

It can be a number of things, but it's worth trying a few things. If the phone was bought on O2, try and do this steps below. If it doesn't work try another in your phone, one that you know can send mms. Failing all this I would say ring 202 and they will do a full fault diagnosis on it. Based on the report error message from the test mms you will be asked to send they should have a pretty good idea on what to do. Hope this helps  @Anonymous slight_smile

 

  1. Tap Menu
  2. Tap Settings
  3. Tap Wireless & Networks
  4. Tap Mobile Networks
  5. Tap Access Point Names
  6. Tap Menu
  7. Tap Reset to Default
Message 12 of 17
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Anonymous
Not applicable

And I've just noticed the post with ur settings , and they are for pay and go

 

These are the correct ones for pay monthly

 

  1. Press the Menu key
  2. Tap Settings
  3. Tap Wireless & networks
  4. Tap Mobile networks
  5. Tap Access Point Names
  6. Press the Menu key
  7. Tap New APN
  8. Tap Name then tap the text box and enter O2 Pay Monthly then tap OK
  9. Tap APN then tap the text box and enter wap.o2.co.uk then tap OK
  10. Skip passed Proxy and Port as they are preset as Not set
  11. Tap Username then tap the text box and enter o2wap then tap OK
  12. Tap Password then tap the text box and enter password then tap OK
  13. Skip past Server as this is preset as Not set
  14. Tap MMSC then tap the text box and enter http://mmsc.mms.o2.co.uk:8002 then tap OK
  15. Tap MMS proxy then tap the text box and enter 82.132.254.1 then tap OK
  16. Tap MMS port then tap the text box and enter 8080 then tap OK
  17. Tap MMS protocol then tap WAP 2.0
  18. Tap MCC then tap the text box and enter 234 then tap OK
  19. Tap MNC then tap the text box and enter 10 then tap OK
  20. Skip past Authentication type as this is preset as Not set
  21. Tap APN type and enter default,supl,mms then tap OK
  22. Tap the Menu key
  23. Tap Save
  24. Tap your new account so a green dot appears next to it
  25. Press the Back key four times to return to the standby screen.

 

What To Do Next:

Switch your handset off and then back on to complete your settings.

The settings are now complete.

 

Message 13 of 17
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MI5
Level 94: Supreme
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Registered:
Before anything else, can you confirm if monthly or PAYG please?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 17
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Anonymous
Not applicable

Pay and go go is what I am on

Message 15 of 17
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Anonymous
Not applicable

@Anonymous wrote:

Hi there,

 

It can be a number of things, but it's worth trying a few things. If the phone was bought on O2, try and do this steps below. If it doesn't work try another in your phone, one that you know can send mms. Failing all this I would say ring 202 and they will do a full fault diagnosis on it. Based on the report error message from the test mms you will be asked to send they should have a pretty good idea on what to do. Hope this helps  @Anonymous slight_smile

 

  1. Tap Menu
  2. Tap Settings
  3. Tap Wireless & Networks
  4. Tap Mobile Networks
  5. Tap Access Point Names
  6. Tap Menu
  7. Tap Reset to Default

Tried 202 all I get is engaged tone!

Message 16 of 17
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MI5
Level 94: Supreme
  • 143403 Posts
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  • 27489 Solutions
Registered:

You need 4445 for PAYG CS.

But, the settings I gave you on the previous link for PAYG will work.

If they are not working make sure you have a data signal to the phone and make sure you have credit (to send them).

If nothing is working as CS to re-provision MMS on your account, which means deleting it and re-applying it 24 hours later.

You will have to wait a further 24 hours after this for the changes to take effect.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 17 of 17
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