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Level 1: Joiner
Posts: 3
Registered: ‎19-02-2019
Accepted Solution

Charged for incoming multimedia messages - samsung s9

Good afternoon, 

I have been charged for incoming media messages and can't seem to stop it! My phone automatically creates a group message when I receive a photo - so I get charged twice! Has anyone had the same issue? Any solutions? Thank you. 

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Posts: 108,423
Topics: 561
Solutions: 14,375
Registered: ‎04-04-2012

Re: Charged for incoming multimedia messages - samsung s9

@samstaffs you can turn off sending of MMS messages in the message settings. You will still be able to receive them but the phone won't send with MMS turned off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎19-02-2019

Re: Charged for incoming multimedia messages - samsung s9

Sorry - how do I do that? When I go to sttings for multimedia messages I am not able to select it. 

 

Thanks, 

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Posts: 108,423
Topics: 561
Solutions: 14,375
Registered: ‎04-04-2012

Re: Charged for incoming multimedia messages - samsung s9

Open message app and tap the 3 dots. Choose settings and look for the MMS options.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,795
Registered: ‎23-07-2014

Re: Charged for incoming multimedia messages - samsung s9

Good morning @samstaffs, just curious if you managed to find the correct settings in the end as per the advice above? Smiley Happy

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Level 1: Joiner
Posts: 3
Registered: ‎19-02-2019

Re: Charged for incoming multimedia messages - samsung s9

Unfortunately not. I am going to take my phone to carphone warehouse tomorrow hopefully will be sorted then. Thank you . 

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Community Manager
Posts: 7,795
Registered: ‎23-07-2014

Re: Charged for incoming multimedia messages - samsung s9

Sorry to hear that @samstaffs. Smiley Sad Let us know how it goes at the shop and if they were able to point out what the issue was - it might end up helping someone else here who is looking for similar information in the future.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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