Data Availability in New York

[Anonymous]

I'm travelling in New York at present, and have zero data service on my Samsung S8+ (pay monthly) - this worked yesterday but not today. 

Data Roaming is switched on in Settings, I have tried toggling between the different local network providers, nothing helps. 

O2 is clearly degrading the data service for roaming customers compared to how it performed a few months ago. What do I need to do to resolve this, other than switching my contract provider?

Regards

Mark

[MI5]

You are the second person, actually the third today with no data in the USA.
There must be a problem @MercedesS @Martin-O2 ?

[Cleoriff]

If your phone is unlocked you might be better to get a local sim and use that @Anonymous?

[Anonymous]

Thanks for the suggestion, but I don't really need the hassle of an additional SIM, and I'm paying GBP4.99 per day in order to use these data services, so I think it's reasonable for me to expect them to work!

[MI5]

I quite agree.
Hopefully our management team can check for you.

[Cleoriff]

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@Anonymous wrote:

Thanks for the suggestion, but I don't really need the hassle of an additional SIM, and I'm paying GBP4.99 per day in order to use these data services, so I think it's reasonable for me to expect them to work!

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I agree @Anonymous however the service isn't working, hence your post on here. It may be a network glitch as we have seen other posts stating the same problem whilst in the USA. It was simply offered as an alternative should your problems continue...

[MI5]

The other customer I referred to has been into a TMobile store in USA and purchased a loca sim to use.
They suggested the problem may be due to the storms?
Just a point worth mentioning is that your 4.99 a day is only changed on the days you use the phone so if you were to use a loca sim you wouldn't be paying o2 also.

[MI5]

Sorry, not sure why my phone doesn't like typing local !

[Cleoriff]

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@MI5 wrote:
Sorry, not sure why my phone doesn't like typing local !

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You have obviously written loca more than local

[MI5]

Don't even know what loca means!