This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Calls going through to voicemail/ doesn't ring

Ellie72
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

‎13-07-2015 11:44 - edited ‎13-07-2015 11:45

‎13-07-2015 11:44 - edited ‎13-07-2015 11:45

I have a Samsung Galaxy S4 (one year old).

In the last 6 months I have noticed that more and more, when some people call me their calls go straight to voicemail. My phone doesn't ring so I can never pick up. This happens a lot with phone numbers categorised as private numbers (e.g. GP surgery) but it can also happen with calls from 'normal' numbers.

I have checked my blocked numbers and auto-reject numbers but these settings do not have any correlation to this problem. Also I have no numbers  set to go straight to voicemail.

Does anyone have any ideas as to how to resolve this issue? I've missed some very important calls because of this problemand it's getting very frustrating.

Thanks

Message 1 of 4
6,019 Views
0 Kudos
3 REPLIES 3

jonsie
Level 94: Supreme
  • 95813 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎13-07-2015 11:48

on ‎13-07-2015 11:48

First off check for any local issues here.. http://status.o2.co.uk

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 4
6,014 Views
0 Kudos

MI5
Level 94: Supreme
  • 151889 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎13-07-2015 11:49

on ‎13-07-2015 11:49

##002# will cancel all diverts.
Try it and see if it helps.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
6,014 Views
0 Kudos

PhoneChanger
Level 30: Meditator
  • 1344 Posts
  • 66 Topics
  • 101 Solutions
Registered:

on ‎13-07-2015 11:56

on ‎13-07-2015 11:56

Occasionally it can be due to network congestion (the cell tower can't find a free slot to connect the call to you).

If you check the advise given and it is still an issue try contacting O2 to report a potential fault
Message 4 of 4
6,008 Views
0 Kudos
Top Kudoed Authors
View All
Top