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Calls going through to voicemail/ doesn't ring

Ellie72
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‎13-07-2015 11:44 - edited ‎13-07-2015 11:45

‎13-07-2015 11:44 - edited ‎13-07-2015 11:45

I have a Samsung Galaxy S4 (one year old).

In the last 6 months I have noticed that more and more, when some people call me their calls go straight to voicemail. My phone doesn't ring so I can never pick up. This happens a lot with phone numbers categorised as private numbers (e.g. GP surgery) but it can also happen with calls from 'normal' numbers.

I have checked my blocked numbers and auto-reject numbers but these settings do not have any correlation to this problem. Also I have no numbers  set to go straight to voicemail.

Does anyone have any ideas as to how to resolve this issue? I've missed some very important calls because of this problemand it's getting very frustrating.

Thanks

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jonsie
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on ‎13-07-2015 11:48

on ‎13-07-2015 11:48

First off check for any local issues here.. http://status.o2.co.uk

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎13-07-2015 11:49

on ‎13-07-2015 11:49

##002# will cancel all diverts.
Try it and see if it helps.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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PhoneChanger
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on ‎13-07-2015 11:56

on ‎13-07-2015 11:56

Occasionally it can be due to network congestion (the cell tower can't find a free slot to connect the call to you).

If you check the advise given and it is still an issue try contacting O2 to report a potential fault
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