Re: Calls dropping

Samsungs20ultra · ‎01-04-2020

Hi I have a Samsung s20 ultra I got the phone on the 10th March but after an update my phone started dropping calls continuously on the 11th March am not sure why nothing is damaged in protective case a also stay in a city so there is no hills or tree restricting my calls connecting can someone please tell me what is happening please

MI5 · ‎01-04-2020

@Samsungs20ultra

Check for network issues first O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎01-04-2020

Can you try it without the protective case @Samsungs20ultra ?

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Leigh2 · ‎09-04-2020

Hi i bought my Samsung 10 in October i noticed my calls were cutting out back then but i put it down to the network however the problem has since got progressively worse and it is cutting out constantly. Yesterday it wouldn't let me receive or make calls and in this chaotic time i need to be able to stay in touch with my family as you can imagine. Can you help please thanks. Leigh.

jonsie · ‎09-04-2020

I would first try a new sim card but also check your post code for issues here

https://status.o2.co.uk/

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