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Call waiting alert/beep heard by caller

Anonymous
Not applicable
Morning,

I hope you can assist. I have an annoying issue with my Sumsung S6 Edge, when on a call, if I receive another call at the same time I hear a call waiting beep tone which is ok, however I do not want the caller on the line to hear this, it is unprofessional and disrupts conversation. How do I stop this? I do want call waiting to be on, but no in-call sounds that can be heard by the person I am on the phone to. Thanks.
Message 1 of 29
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Anonymous
Not applicable
"Call Waiting Distinct Ringback" was what I saw.
Message 21 of 29
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MI5
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No such facility with O2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 22 of 29
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jonsie
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As this seems to be a big issue for you, maybe you need to look at a network that can give you the service you need.

Message 23 of 29
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Anonymous
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ok wow, find that frustrating to say the least.
Message 24 of 29
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jonsie
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@Anonymous wrote:
ok wow, find that frustrating to say the least.

Sorry but I speak my mind. I don't think O2 can get rid of the irritating beep for you and your customers but it seems other networks can. Not trying to be insulting or offhand about it honestly.

Message 25 of 29
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viridis
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The beep will be audible as long as the mic in the device picks it up, it's not like o2 send a beep to the person you are already in the call with, only you get the beep. But.. If your mic in your handset picks it up, the other party will hear it regardless of what network you're on.
Message 26 of 29
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Anonymous
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Ok I find it amazing that a beep can pass from my inner ear to the mic on my chest? is this what you are suggesting?
Message 27 of 29
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MI5
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The call waiting beep will interrupt the call audio. Your caller will hear a break in audio rather than a beep in that situation but an audible beep could be heard in some circumstances.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 28 of 29
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madasaf1sh
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OK, so you have been on another forum, where they talk about Verizon Network function (in 2008), as Verizon dont use GSM but a CDMA network..

The call waiting notification sound is generated by the network, to inform both callers that a call is waitng to be answered, rather than just ringing out..

This is as per the GSM Standard's issued by ETSI, which all GSM networks abide by.

To add switching this feature off can be done on VOLTE, networks, but it looks like it would require a line of code in the VOLTE network stack:  urnalertservice:call-waiting ..

 

I cant see any UK network implementing this at all. 

 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 29 of 29
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