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Phone contract confirmation

Alfie_birkett5
Level 1: Joiner
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‎10-11-2024 11:25

‎10-11-2024 11:25

I bought a phone on contract around 5 days ago and it emailed me saying I should get a confirmation email regarding my phone within 24 hours. It’s been 5 days since and I haven’t had any email. I spoke to someone in the 02 shop and they told me to contact again if nothing comes up in the next couple days. Just wondering what I should do. When I went into the shop they said my order was processing and that it is a waiting game but not sure how long I should be waiting. Could I have some help please 

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MI5
Level 94: Supreme
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‎10-11-2024 11:36

‎10-11-2024 11:36

@Alfie_birkett5 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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