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Anonymous
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Call Barring?

Hi everyone, this is my first post in the O2 community! I'll take the initiative to welcome myself so you don't have to.

I'm a long time lurker here and have always managed to have my problem solved without having to get involved in a thread. But obviously, not this time.

Basically, I bought a contract, upgraded it (through some complicated means I might add), and ended up on a £20p/m contract with 3GB data, unlimited calls and unlimited texts. Now, the problem I am facing is that when I try to make outgoing calls, texts, or even try to use my data, my Samsung Galaxy S4 (not yet updated to KitKat, stock latest firmware) gives me an error saying exactly this; "You cannot make outgoing calls while call barring is enabled". Obviously my first idea what to go into settings and disable call barring. It's not enabled, lo and behold. I tried restarting my device, waiting a long period of time (almost a week without use of my contract which I have paid good money for). It was fine before I upgraded. My bills are up to date. I've tried hard resetting my phone. I don't know where else to turn as it's 1 am and the Live Chat is currently down. I was hoping for a few answers when I wake up tomorrow before attempting to use the Live Chat Support thing? Thanks in advance;
Mike.
Anonymous
Posts: 0

Re: Call Barring?

Hi

I'm going to welcome you anyway for registering and becoming active. 😄

If it turns out to be a bar placed by the Network then you will need to ring Customer Services on 202 to have it removed.

I assume it still says O2-UK in the phones status bar at the top and not 'No Service' as this indicates an Imei Bar.
Posts: 86,076
Topics: 526
Solutions: 10,772
Registered: ‎04-04-2012

Re: Call Barring?

I'd suggest using a working phone (mobile or landline) to call CS rather than trying live chat http://www.o2.co.uk/contactus
It certainly sounds like it is an account related problem so CS will have to look at things their end to see what's wrong.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Call Barring?

Okay thanks guys. It does indeed say O2-UK at the top. I've had lots of problems with my phone as I purchased it SIM-free online at the cheapest price I could find (bad move) and it ended up locked to a Mexican network. Paid over £60 to get everything sorted haha. I will ring up customer services and let you guys know if I can get it fixed, and what the solution is.
Thanks guys!
Posts: 86,076
Topics: 526
Solutions: 10,772
Registered: ‎04-04-2012

Re: Call Barring?


@Anonymous wrote:
I've had lots of problems with my phone as I purchased it SIM-free online at the cheapest price I could find (bad move) and it ended up locked to a Mexican network. 

There's an interesting story held within that statement, I'm sure Astounded

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 67,811
Topics: 663
Registered: ‎14-01-2013

Re: Call Barring?

Welcome @Anonymous 

I love the expression that you were 'a long time lurker' on the forum. Very pleased that you are no longer lurking and have come online to meet us all. Smiley Wink

Hope you get your problem resolved. If not, there are Android experts on here who will help..

*The Game Is On*


Posts: 66,676
Topics: 544
Solutions: 3,347
Registered: ‎04-01-2009

Re: Call Barring?

This is starting to sound like the old familiar story, hope not.

Posts: 67,811
Topics: 663
Registered: ‎14-01-2013

Re: Call Barring?


@jonsie wrote:

This is starting to sound like the old familiar story, hope not.


You and me both. It was that sentence locked to a Mexican network...?

*The Game Is On*


Posts: 86,076
Topics: 526
Solutions: 10,772
Registered: ‎04-04-2012

Re: Call Barring?

It's unlikely that a phone barred in Mexico would also be barred here. Usually you would expect to see "Not Registered on Network" rather than a call barring in operation message - I'm looking for the positives here, can you tell? Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 66,676
Topics: 544
Solutions: 3,347
Registered: ‎04-01-2009

Re: Call Barring?

Hopefully customer service will confirm it's a simple account problem Smiley Happy