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Level 1: Joiner
Posts: 1
Registered: ‎17-04-2020
Accepted Solution

Broken phone

Hello o2 


My phone as broken it happened at start of April and I cant claim off my insurance to get it fixed as they are only taking emergency calls (stolen or cancelling contracts) due to covid19.

What can I do to claim off my insurance please can anyone help?


Kind regards 


Level 70: Enigma
Posts: 16,957
Registered: ‎31-03-2010

Re: Broken phone

@P8-_ O2's handling of customers in this crisis has been pathetic. They will take your call if you persist. 0800 587 4005 seems to get the best result of numbers in the link below. Select any option. Even fraud or lost/stolen.

Guide: Coronavirus Community Help and Support 


Posts: 84,100
Topics: 580
Solutions: 4,256
Registered: ‎04-01-2009

Re: Broken phone

[ Edited ]
Level 1: Joiner
Posts: 2
Registered: ‎01-02-2017

Re: Broken phone

My phone's stopped working properly, I pay a lot for the insurance, but I can't begin the claim process. Where do I go? What do I do? I need my phone. It's like trying to navigate a rogue trader's website. 

Posts: 115,905
Topics: 571
Solutions: 15,938
Registered: ‎04-04-2012

Re: Broken phone


As posted above https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)