Broken phone

[Random]

Hi

My samsung s9 is broken unresponsive i cannot contact o2 it is 13 months old how do i send it back? O2 are not answering calls and no live chat.

[Bambino]

@Random Your phone is still under warranty. You'd probably have a better chance of getting it repaired if you contacted Samsung directly.

https://www.samsung.com/uk/support/

[jonsie]

Far better to deal direct with Samsung

https://www.samsung.com/uk/support/repair/mobile-device/

O2 repairs here

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy