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Forum Posts

Welcome to the Android board!

Hi everyone, Welcome to the Android board! If you have an Android device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a pu...

Martin-O2 by Former Staff
  • 47170 Views
  • 2 replies
  • 2 kudos

where to send android phone for repairs

Hello My phone (Sony Xperia) has water damage and is not working at all. Can someone direct me to the address where I should send this for repairs please, and if there is any other information I need to send along with my phone? Many thanks Andrew [E...

Andrew_B by Level 1: Joiner
  • 1455 Views
  • 4 replies
  • 0 kudos

Help, phone suddenly shut down and won't charge, no way to ring for medical help if I need it

Today my Huawei PSmart just suddenly shut down for no reason and now it won't charge. I only got it in June 2019 from the Carphone Warehouse and it's on a contract with O2. Do O2 have an email address I can contact them on? I've checked the repair pa...

Huawei PSmart battery suddenly went dead and will no longer charge

Hi everyone, I have a Huawei PSmart and today it suddenly went dead and it will no longer charge. When I plug it in to charge it just has a red flashing light and the screen flashes up a big red circle with a red charging symbol. Usually it shows a p...

[Q&A] Software Updates on O2

Hey everyone,We frequently see threads and comments from customers on the Community asking questions such as ‘where’s firmware z’, ‘why does network B have update x and you don’t’, etc. It’s not always an easy or straight forward answer, but in most ...

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Chris_K by Former Staff
  • 28581 Views
  • 16 replies
  • 2 kudos

Mms

Hi I have problem with my phone I can not send mms at all. My phone is set up. Can you help me?

spam phone calls

hello alli keep receiving random one ring phone calls from random international numbers (mainly from africa) and i wanna know how to stop or block all international call foreverive even considered changing my number to tackle the problem.so if anyone...

Returns label and address during Covid 19

Hello all,I've gotten an upgrade device sent to me and I'm looking to send it back. I received it this Friday and today is Monday. I used it for 1 day only and packaged it up neatly in it's original box.I've tried (like many) to get through to custom...

Saijai by Level 1: Joiner
  • 2102 Views
  • 2 replies
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Resolved! Handset returned

Hi guys,Really hope someone could helpI have recieved an envelope from o2 to pack and return my phone which i did, packed it nice and send it, kept a copy of the receipt as proof that the package was sent but forgot to put my address on it(( would so...

Battery slow to charge

My samsung A40 is barely charging anymore after having it for 6 months i dont have insurance will i be able to replace it under warranty?

Jubee by Level 1: Joiner
  • 832 Views
  • 4 replies
  • 0 kudos

Question about unlocking Galaxy S10+

Hi all I've just received my shiny new S20 Ultra, absolutely in love with it and can't thank 02 enough for paying off my Carphone Warehouse contract a year early. My question is regarding my old S10+. Is the phone unlocked from the factory as I heard...

mattp1986 by Level 1: Joiner
  • 1109 Views
  • 3 replies
  • 0 kudos