on 02-11-2015 06:58
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on 02-11-2015 06:58
Solved! Go to Solution.
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on 02-11-2015 07:13
Hi @Anonymous Is the phone still under warranty? Either way you are far better going through Sony. You will be fobbed off more with O2 repairers Anova...Although I think you will have a struggle whoever you choose. Cracks and misted camera lens?....I am sure they will say you have dropped it...
Give Sony a call http://support.sonymobile.com/gb/
Veritas Numquam Perit
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on 02-11-2015 07:13
Hi @Anonymous Is the phone still under warranty? Either way you are far better going through Sony. You will be fobbed off more with O2 repairers Anova...Although I think you will have a struggle whoever you choose. Cracks and misted camera lens?....I am sure they will say you have dropped it...
Give Sony a call http://support.sonymobile.com/gb/
Veritas Numquam Perit
on 02-11-2015 07:20
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on 02-11-2015 07:20
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on 02-11-2015 07:25
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on 02-11-2015 07:25
If it is a known problem with the Z3 then you are far better going to Sony direct. Anova will definitely insist you have dropped it Best of luck...and let us know how you get on @Anonymous
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on 02-11-2015 08:11
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on 02-11-2015 08:11
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on 02-11-2015 08:30
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on 02-11-2015 08:30
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 02-11-2015 10:17
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on 02-11-2015 10:17
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on 02-11-2015 10:37
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on 02-11-2015 10:37
Your chances of Sony repairs looking at your problem more sympathetically are far greater than if you sent it to O2, particularly if these problems are known and documented elsewhere. Please come back to the forum and let us know how you got on. It may be of help should someone else encounter the same problem. Best of luck.
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on 02-11-2015 11:08
2. Prepare yourself for bad news, your device has 4 broken parts (back & front glass, flap, water ingression) Sony will not fix just a flap if the rest of the device is in a broken state, they just won't.
I think you'll be very, very lucky to have this repaired under warranty tbh, but good luck
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on 02-11-2015 11:36
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on 02-11-2015 11:36
As above, if it's feasible you might be better off paying the device plan off and upgrading.