Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Level 1: Joiner
Posts: 7
Registered: ‎09-03-2013

Android 10, Popup notifications, S10, Whatsapp

Installed new Android update from O2 on my S10 last night  - the blurb for the update said it was a "security update" so I wasn't expecting any settings to change! Unfortunately, it was more than just security update, it took phone from Android 9 to Android 10.  Now regretting updating, since Whatsapp "popup notifications are no longer available in your version of android" !!

 

I cannot currently find a workaround, but will keep looking. Am pretty tech savvy but not so much that I would risk downgrading (and this would probably void my warranty which I certainly don't want to do!).

Anyone else had this problem and have some suggestions as to a fix, other than wait and hope a further release fixes the problem?(I know pixel users have had it for some time). 

Highlighted
Posts: 104,436
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: Android 10, Popup notifications, S10, Whatsapp

@Tania28445 

It may sound obvious but have you checked for an update to your WhatsApp app ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 104,436
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: Android 10, Popup notifications, S10, Whatsapp

Also, go to settings >advanced features >smart popup >and activate WhatsApp.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 7
Registered: ‎09-03-2013

Re: Android 10, Popup notifications, S10, Whatsapp

Hi, yes, ran all updates after updating phone. I believe it's an Android problem not an app problem.

Highlighted
Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Android 10, Popup notifications, S10, Whatsapp

If there is no update available check the version you have. I have just downloaded the 2.20.13 apk which gives you dark mode. Pop ups working fine.

Highlighted
Posts: 104,436
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: Android 10, Popup notifications, S10, Whatsapp

@Tania28445 

See my post just above your last reply.

Also, Go to Settings app > Apps & notifications > See all apps. Find WhatsApp. Tap the app’s name, and then tap Notifications. Tap under Show notifications, and on the next screen, make sure you have the Pop-up screen enabled.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 7
Registered: ‎09-03-2013

Re: Android 10, Popup notifications, S10, Whatsapp

Already on. I'm talking about the popup notification similar to the one that's on iphone. Not the tiny little notification that you have to expand. Looks like this:

Whatsapp pop up pre Android10.jpg

Highlighted
Posts: 104,436
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: Android 10, Popup notifications, S10, Whatsapp

@Tania28445 

Final thought from me for for now....

Go to Settings app > App & notifications > Advanced > Special app access > Adaptive notifications > select None.

If that doesn't help, you should maybe contact WhatsApp or, as you say, wait for an Android update to fix it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 7
Registered: ‎09-03-2013

Re: Android 10, Popup notifications, S10, Whatsapp


@MI5 wrote:

@Tania28445 

See my post just above your last reply.

Also, Go to Settings app > Apps & notifications > See all apps. Find WhatsApp. Tap the app’s name, and then tap Notifications. Tap under Show notifications, and on the next screen, make sure you have the Pop-up screen enabled.


There is no option for "pop up screen" under notifications and in the "in app notifications " the pop up option is greyed out. Screenshot_20200123-081846_WhatsApp.jpg

Highlighted
Level 1: Joiner
Posts: 7
Registered: ‎09-03-2013

Re: Android 10, Popup notifications, S10, Whatsapp

Did that as well. 


@MI5 wrote:

@Tania28445 

Final thought from me for for now....

Go to Settings app > App & notifications > Advanced > Special app access > Adaptive notifications > select None.

If that doesn't help, you should maybe contact WhatsApp or, as you say, wait for an Android update to fix it.