Android 10, Popup notifications, S10, Whatsapp

[Tania28445]

Installed new Android update from O2 on my S10 last night  - the blurb for the update said it was a "security update" so I wasn't expecting any settings to change! Unfortunately, it was more than just security update, it took phone from Android 9 to Android 10.  Now regretting updating, since Whatsapp "popup notifications are no longer available in your version of android" !!

I cannot currently find a workaround, but will keep looking. Am pretty tech savvy but not so much that I would risk downgrading (and this would probably void my warranty which I certainly don't want to do!).

Anyone else had this problem and have some suggestions as to a fix, other than wait and hope a further release fixes the problem?(I know pixel users have had it for some time). 

[MI5]

@Tania28445 

It may sound obvious but have you checked for an update to your WhatsApp app ?

[MI5]

Also, go to settings >advanced features >smart popup >and activate WhatsApp.

[Tania28445]

Hi, yes, ran all updates after updating phone. I believe it's an Android problem not an app problem.

[jonsie]

If there is no update available check the version you have. I have just downloaded the 2.20.13 apk which gives you dark mode. Pop ups working fine.

[MI5]

@Tania28445 

See my post just above your last reply.

Also, Go to Settings app > Apps & notifications > See all apps. Find WhatsApp. Tap the app’s name, and then tap Notifications. Tap under Show notifications, and on the next screen, make sure you have the Pop-up screen enabled.

[Tania28445]

Already on. I'm talking about the popup notification similar to the one that's on iphone. Not the tiny little notification that you have to expand. Looks like this:

[MI5]

@Tania28445 

Final thought from me for for now....

Go to Settings app > App & notifications > Advanced > Special app access > Adaptive notifications > select None.

If that doesn't help, you should maybe contact WhatsApp or, as you say, wait for an Android update to fix it.

[Tania28445]

---

@MI5 wrote:

@Tania28445 

See my post just above your last reply.

Also, Go to Settings app > Apps & notifications > See all apps. Find WhatsApp. Tap the app’s name, and then tap Notifications. Tap under Show notifications, and on the next screen, make sure you have the Pop-up screen enabled.

---

There is no option for "pop up screen" under notifications and in the "in app notifications " the pop up option is greyed out. 

[Tania28445]

Did that as well. 

---

@MI5 wrote:

@Tania28445 

Final thought from me for for now....

Go to Settings app > App & notifications > Advanced > Special app access > Adaptive notifications > select None.

If that doesn't help, you should maybe contact WhatsApp or, as you say, wait for an Android update to fix it.

---