Solved: Re: Samsung Freeze

Anonymous · ‎11-07-2017

My Samsung S6 is a lovely phone but twice now, the phone becomes extremely hot and freezes! I have to wait for the battery to run out, which even with a full battery only takes a few hours. What is going on and can I do anything to stop this happening?

MI5 · ‎11-07-2017

I guess an app is holding the processor on and running it at full power constantly.
Did you install or update an app at the same time that this started happening?
You can boot into safe mode which shuts off all 3rd party apps and just runs the stock system so if it doesn't do it then, it's definitely an app causing it.
http://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/how-to-use-samsung-galaxy-s6-safe-mod...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎11-07-2017

I guess an app is holding the processor on and running it at full power constantly.
Did you install or update an app at the same time that this started happening?
You can boot into safe mode which shuts off all 3rd party apps and just runs the stock system so if it doesn't do it then, it's definitely an app causing it.
http://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/how-to-use-samsung-galaxy-s6-safe-mod...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎13-07-2017

Good morning @Anonymous how are you doing today with your phone? Did you try what MI5 suggested above? Please let us know how you're getting on!

Martin-O2 · ‎19-07-2017

Hi @Anonymous can you give us an update on your issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Samsung Freeze

Android to Apple

OPPO Find X5 Lite = Can't send text messages ?

Transfer my current phone number

Change surname on account

Xperia 1 V Switch up MCE software