Solved: Samsung Freeze

Anonymous · ‎11-07-2017

My Samsung S6 is a lovely phone but twice now, the phone becomes extremely hot and freezes! I have to wait for the battery to run out, which even with a full battery only takes a few hours. What is going on and can I do anything to stop this happening?

MI5 · ‎11-07-2017

I guess an app is holding the processor on and running it at full power constantly.
Did you install or update an app at the same time that this started happening?
You can boot into safe mode which shuts off all 3rd party apps and just runs the stock system so if it doesn't do it then, it's definitely an app causing it.
http://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/how-to-use-samsung-galaxy-s6-safe-mod...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-07-2017

I guess an app is holding the processor on and running it at full power constantly.
Did you install or update an app at the same time that this started happening?
You can boot into safe mode which shuts off all 3rd party apps and just runs the stock system so if it doesn't do it then, it's definitely an app causing it.
http://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/how-to-use-samsung-galaxy-s6-safe-mod...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎13-07-2017

Good morning @Anonymous how are you doing today with your phone? Did you try what MI5 suggested above? Please let us know how you're getting on!

Martin-O2 · ‎19-07-2017

Hi @Anonymous can you give us an update on your issue?

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